Electric Heating Co., Inc

Pick-Up

Tuesday was one of those days when the temperature hovers around freezing and the gentle snow is heavy and wet enough to pack on the roads with normal traffic in the Industrial Park. It was rutted and slippery and the movement of vehicles was slow. Toward the end of the day, I took a quick walk through the production floor and noticed that the large trolley that hold the many boxes for the UPS shipment pick-up was very light.

When I asked our Production Manager, he just smiled and reported that the UPS truck was having a rough time getting around, so he made an early afternoon stop so he could get some weight in the back of his truck to help with traction. Yes, Dalton is most dependable when it comes to regular and sizeable shipments.

Maybe as much as 40% of the heaters returned to us for analysis have some type of anti-seize or heat transfer compound in the terminal area. Often it has worked its way into the MgO insulation and is the reason for the failure. The expansion of our split sheath will take care of the heat transfer most effectively and the contraction when de-energized will eliminate bore seizure and any need for an anti-seize material.

As far as process contamination, we begin by asking the customer to be aware of any dripping or spraying and attempt to circumvent it. We take the attitude that, if a heater is returned to us and the customer maintains that there is not much that he can do to avoid contamination, it is our responsibility to try to accommodate the application and block the ability of the contaminate to enter the heater. Talk with your sales contact at Dalton and we will go the distance for you !!!

Friday Funnies

While on this point, I would like to point out the care that we take with shipping our heaters. All of our heaters are sealed in a plastic bag with a desiccant which keeps moisture away from the cartridges. We have invested in a foam-in-bag machine which provides a soft, but firm nest for the product and damage by any shipper has been completely eliminated. We go the extra mile at Dalton so our heater will go the extra mile for you.

Dalton Electric Heating Co., Inc (978)356-9844
28 Hayward Street Ipswich, MA 01938 USA

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