Electric Heating Co., Inc

Expectations

What do your customers expect from you? Every time that they contact you, they have certain expectations. When you understand each expectation and fulfill them, you will heighten their satisfaction. Here is what they are looking for:

Availability ... customers expect to be able to find information. Sometimes it's available on line and other times directly from you. They expect you to be available to them immediately, or by a reasonably quick call back if they leave a message. And they want availability of the products that they need and/or rapid response about when they can have it.

Accuracy ... customers want everything done right the first time .

Consultation ... they don't want to be told what to do ... instead, they want your opinion when they call you.

Partnership ... customers want to know that you will help them achieve their goals ... find the right product, cut costs, increase productivity, eliminate a problem, etc. You can best achieve
this with inclusive language such as "Let's ...." or "If we try this ...."

Friday Funnies

A man is walking in a graveyard when he hears the Third Symphony beingplayed backwards. When it's over, the Second Symphony starts playing, also backward, and then the First.

"What's going on?" he asks a cemetery worker.

"It's Beethoven," says the worker. "He's decomposing."

Dalton Electric Heating Co., Inc (978)356-9844
28 Hayward Street Ipswich, MA 01938 USA

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